1. Subscription Refunds

• MerchVault does not provide refunds for Premium subscriptions as they are digital services.
• A 1-hour goodwill grace period is available if users contact support immediately after accidental payment.
• This policy applies to both monthly (£4.99) and annual (£49.99) Premium subscriptions.

2. Service "As-Is" Policy

• MerchVault Premium is provided "as-is" as stated in our Terms of Service.
• We reserve the right to add, modify, or remove premium features at any time without notice.
• You are paying for access to the app as-is, not for any specific features or guarantees.

3. Store Request Limitations

• Premium users can suggest stores, but this does not guarantee implementation.
• You should not purchase Premium solely in the hopes of having your suggested store added.
• No refunds will be provided if your store request is not implemented or if you have unmet expectations regarding store additions.
• Store suggestions are evaluated based on various factors and may not be added for business or technical reasons.

4. Subscription Management

• Users can cancel their Premium subscription at any time through the account page.
• Monthly subscriptions renew automatically each month unless canceled prior to the renewal date.
• Annual subscriptions renew automatically each year unless canceled prior to the renewal date.
• Early cancellation of annual subscriptions does not entitle you to a partial refund.

5. Cancellations

Once canceled, users retain Premium features until the end of the current billing cycle (monthly or annual).

6. No Refund Scenarios

• Feature changes, additions, or removals
• Store request denials or delays
• Service interruptions or technical issues
• Changes to app functionality or user interface
• Unmet expectations regarding specific features or capabilities
• Early cancellation of annual subscriptions

7. Contact Information

For questions about this refund policy or to request a goodwill refund within the 1-hour grace period, please contact us at [email protected].